My Eco Wash provides equal employment opportunities to all employees and applicant for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
My Eco Wash Manager – Job Description:
Primary Purpose Of Position:
This position is responsible for the management of and ultimate responsibility for ensuring that Customer Service is always Priority #1.
This is accomplished by developing and maintaining a team of people who provide inside and outside wash services to guests in a secure, accurate, fast, and friendly environment for My Eco Wash Operations.
Provides customer service that exceeds expectations.
Provides the best customer experience by training team on all internal and external programs, building customer base through return Customers – My Eco Wash Unlimited Club.
Ensures that all guests are treated courteously and that the needs of the customer are addressed efficiently
Ensure all vehicles in the detail center are compliant for quality and accuracy.
Interact with guests every day.
Handle guest inquiries, complaints and compliments.
Ensure that attendants smile and are friendly to all guests when delivering guide-on instructions.
Increase the speed and convenience of the whole wash experience for the guest.
Decrease errors in vehicle cleaning and damage claims.
Conduct safety checks of every vehicle entering the wash to either prevent entry or warn guests of potential risks
Implements company policies, procedures, and objectives.
Provides leadership and direction to employees to maximize profits and sales and to control expenses.
Maintain budgeted standards for chemicals, utilities, equipment repair and replacement
Monitor and control labor percentage by hour.
Monitor and control chemical output daily (marking barrels) and troubleshooting (rate of flow).
Provides leadership and direction to ensure we exceed customer expectations in service, cleanliness and equipment knowledge and repair.
Conducts employee disciplinary action through documentation in the employee’s performance evaluation and terminations in accordance with company policy with guidance from supervisor and/or Human Resources. Promotes company-wide open-door policy with a positive attitude toward the company and its policies.
Maximizes profits and sales by:
Implementing all My Eco Wash programs maintaining proper procedure levels.
Controlling Express Wash shortage and other operating expenses.
Supervises, manages, recruits, selects, trains, evaluates, schedules and fills any work shift voids resulting from the absence of scheduled employees.
Encourages/builds “Team” perspective by participating in My Eco Wash functions, promotions of company-wide-open-door policy and positive attitude towards the company and its policies.
Communicated details of all programs to My Eco Wash employees and customers.
Places chemical and part orders.
Promotes effective vendor relationships.
Makes bank deposits, completes required paperwork, reviews and analyzes reports, and transmits daily reports and other pertinent data to the Corporate Office.
Conduct inspections of equipment; daily and evening walk through of equipment.
Decrease difficulties with equipment.
Increase the number of tasks every team member can perform.
Maintain daily/weekly/monthly equipment inspection logs.
Maintains My Eco Wash surveillance system to include reporting of improper angle and operation of all monitors, operation of recording unit.
Executes robbery prevention procedures according to company policy.
Promotes a safe working environment for employees and customers.
Wearing non-slip shoes, and safety glasses.
Performs additional duties that may be required by supervisor or the company as a result of the location, nature, size of My Eco Wash, or other circumstances.
Review all equipment updates and follow the manufacturer’s maintenance schedule.
Continue to improve knowledge of equipment and wash systems.
Ensure that all daily paperwork is completed accurately and submitted on time.
Attend and excel at ALL training programs, internal and external, required by the company.
Cross-Train at least one employee on one new task every week until every employee can perform each function at the wash.
Knowledge & Skill Requirements:
Must be able to perform all tasks and functions of a Sales Associate, Team Leader and/or Assistant Manager
Must be able to start work at 6/7 am and have the ability to work varied hours/days to oversee My Eco Wash operations.
Must be able to work a minimum of five and a half days per week and be on call in case of any unforeseen circumstances/emergencies.
Must possess basic reading and comprehension, writing as well as math skills, such as addition, subtraction, multiplication and division.
Must be able to operate a personal computer.
Must have a valid driver’s license and transportation.
Supervision Of Personnel:
Express Crew Members.
Physical Demand Activities: Walking/Standing – 95% Sitting – 5%.
Lifting: Be able to lift 10 lbs.
Vision: Working on computer screen, ability to find equipment, and foresee/pinpoint problems.
Mental Demands: Problem solving, analyze info, interpret info, and meet deadlines.
Environment: Working outdoors in varying temperatures and weather conditions.