18440 Pines Blvd. Pembroke Pines, Florida 33029 - Open Everyday 7 am - 8 pm
Please Apply For The Manager Position By Filling Out The Form Below:
My Eco Wash provides equal employment opportunities to all employees and applicant for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
My Eco Wash Manager – Job Description:
Primary Purpose Of Position:
This position is responsible for the management of and ultimate responsibility for ensuring that Customer Service is always Priority #1.
This is accomplished by developing and maintaining a team of people who provide inside and outside wash services to guests in a secure, accurate, fast, and friendly environment for My Eco Wash Operations.
Provides customer service that exceeds expectations.
Provides the best customer experience by training team on all internal and external programs, building customer base through return Customers – My Eco Wash Unlimited Club.
Ensures that all guests are treated courteously and that the needs of the customer are addressed efficiently
Ensure all vehicles in the detail center are compliant for quality and accuracy.
Interact with guests every day.
Handle guest inquiries, complaints and compliments.
Ensure that attendants smile and are friendly to all guests when delivering guide-on instructions.
Increase the speed and convenience of the whole wash experience for the guest.
Decrease errors in vehicle cleaning and damage claims.
Conduct safety checks of every vehicle entering the wash to either prevent entry or warn guests of potential risks
Implements company policies, procedures, and objectives.
Provides leadership and direction to employees to maximize profits and sales and to control expenses.
Maintain budgeted standards for chemicals, utilities, equipment repair and replacement
Monitor and control labor percentage by hour.
Monitor and control chemical output daily (marking barrels) and troubleshooting (rate of flow).
Provides leadership and direction to ensure we exceed customer expectations in service, cleanliness and equipment knowledge and repair.
Conducts employee disciplinary action through documentation in the employee’s performance evaluation and terminations in accordance with company policy with guidance from supervisor and/or Human Resources. Promotes company-wide open-door policy with a positive attitude toward the company and its policies.
Maximizes profits and sales by:
Implementing all My Eco Wash programs maintaining proper procedure levels.
Controlling Express Wash shortage and other operating expenses.
Supervises, manages, recruits, selects, trains, evaluates, schedules and fills any work shift voids resulting from the absence of scheduled employees.
Encourages/builds “Team” perspective by participating in My Eco Wash functions, promotions of company-wide-open-door policy and positive attitude towards the company and its policies.
Communicated details of all programs to My Eco Wash employees and customers.
Places chemical and part orders.
Promotes effective vendor relationships.
Makes bank deposits, completes required paperwork, reviews and analyzes reports, and transmits daily reports and other pertinent data to the Corporate Office.
Conduct inspections of equipment; daily and evening walk through of equipment.
Decrease difficulties with equipment.
Increase the number of tasks every team member can perform.